Customer Service Executive Survey

Zachary McGeary | September 01, 2005, 02:37 PM

JupiterResearch would like to invite you to participate in our Customer Relationship Measurement executive survey, in exchange for the aggregated survey results, and an entry to win a $50 gift certificate from Amazon.com.

Details

JupiterResearch is conducting a study on companies' self-service offerings, both offline and online, and general contact center performance. The study will provide insight on the impact that these technologies are having on contact center performance and the general customer experience.

Your input is valuable, and we appreciate your participation in this short, 20-question survey. In appreciation for your time spent completing this survey, we will send you the aggregated survey results and you will be entered into a sweepstakes to win a $50 gift certificate from Amazon.com!

Please take a few minutes to answer the survey by clicking on the following URL or cutting and pasting it into your browser:

http://survey.confirmit.com/wix/p292541822.aspx?source=zm

Please note that:
-Individual responses are strictly confidential (under NDA).
-Responses are only used in aggregate and anonymous form.
-Only one response is accepted from each company.

We will be drawing a winner at the close of the survey. If possible, we would like to receive your completed survey by September 9, 2005. If you have any questions about the survey or problems using the form, please contact Zori Bayriamova. If you feel that another person in your company is better suited to provide this information, please send an email to Zori Bayriamova with information on how to contact the appropriate person within your organization.

Again, thank you for your help in this matter.

Sincerely,

Zachary McGeary
Associate Analyst, CRM
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To read the official rules, click on the following URL:
http://www.jup.com/bin/item.pl/sweepstakes/

Jupiter Research services provide strategic analysis and insight to give businesses a competitive advantage in the complex and rapidly changing Internet economy. Jupiter Research's CRM and Marketing Operations research focuses on the key organizational and technical issues facing companies that are servicing or marketing to customers in the online channel.