Webinar: The Costs of Failed Customer Service

Zachary McGeary | December 19, 2005, 11:30 AM

Please join me tomorrow, December 20, at 2pm EST for a webcast on "The Costs of Failed Customer Service." I'll be indentifying key trends in customer service attitudes and behavior as well as how service organizations continue to contribute to poor service levels. It's not too late to register!

See details below.

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Register today for this upcoming Jupiter Webcast:
The Costs of Failed Customer Service
December 20, 2005 2:00pm EST, 11:00am PST

Registration is FREE for qualified attendees. This Webcast is sponsored by ATG. For more information and to sign up today visit http://www.jupiterwebevents.com/webcasts/atg_dec20.html

Speakers:
Zachary McGeary, Associate Analyst, JupiterResearch
Erik Hille, Product Marketing Director, ATG

Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to meet customer needs in these channels. This failure contains hidden costs for an organization and results in significant brand erosion as customers seek contacts via other touch points and tell peers of poor experiences.

Join JupiterResearch Associate Analyst Zachary McGeary and ATG Product Marketing Director, Erik Hille for a frank discussion of the underlying causes and effects of poor service and the strategies for mitigating this poor customer service risk.

This Webcast will help you to optimize your contact deflection, right-channeling and inquiry resolution initiatives.

Registration is FREE for qualified attendees. To sign up visit http://cp.jupiterweb.com/index.php/1956_default/

Jupiter Webcasts are educational Web conferences focusing on IT and Internet related business issues. Each Webcast runs approximately 45 to 60 minutes in total, and integrates a PowerPoint presentation with audio.

After registering for the event through our Web site, if you qualify you will receive an e-mail providing instructions on how to access the presentation prior to the event.

This webcast is sponsored by ATG. ATG makes the software that the world's most customer-conscious companies use to: create a more relevant and profitable customer experience throughout the marketing, commerce, and service lifecycle; and to ensure that customer interactions are treated holistically across the Web, e-mail, call center, and mobile channels. ATG offers an alternative to the traditional silo-based approach to customer-facing applications, helping companies integrate information across functional areas todeliver a more compelling and profitable experience to every unique customer and segment. For more information visit www.atg.com

For additional information about sponsoring a Jupiter Webinar, please contact Mary Warley at webeventsales@jupitermedia.com or call 508-660-1404.