Meet Me At Call Center Demo and Conference, Austin, TX, February 7

Zachary McGeary | February 01, 2006, 04:14 PM

I will be in Austin, TX, on February 7 speaking at the Call Center Demo and Conference. The session is titled "Prepare Today for Tomorrow's Customer Care Technology". My presentation will focus on consumer behavior and attitudes towards emerging consumer-facing voice technology (e.g VoIP, Voice-enabled IVR) and how investments in such technologies should fit into larger multichannel service initiatives.

As well, I would love to spend some face time with you some time Tuesday afternoon after 2:30 pm. If you are interested, reach me at zmcgeary at jupitermedia dot com by Monday evening.