OnDemand Performance Transparency<< Meet Me At Call Center Demo and Conference, Austin, TX, February 7 | Main | Coverage Area Launch: Customer Service and Support (formerly CRM) >> Zachary McGeary | February 27, 2006, 04:41 PM Not new(s), but Salesforce released Trust, a portal which provides some transparency into the performance of their (of late) beleaguered network. Cool dashboard design, green and red lights, pop-up windows for more information. And if stuff like this makes any sense to you, you'll even find value in the information. Detail Complications in our recovery process from NA1 hardware failure caused a brief disruption for SSL. Root Cause At 7:12pm PST, the SSL instance experienced a brief disruption in service following the manual restart of our NA1 database. Availability was restored at 7:19pm PST. What I'd like to see is an RSS feed, for proactive notification of network status. Also, would like to see aggregate uptime performance metrics in real-time. DISCLAIMER: This resource doesn't actually improve network performance! It is only meant to build "trust". |
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