(Updated) The OnDemand Uptime Battle Plays Out

Zachary McGeary | February 01, 2006, 01:58 PM

Another related story here folks.

RightNow Technologies today released the following press release touting their uptime for 2005. What a "coincidence"!

UPDATED
The folks over at CRMAdvocate have been covering this story for a few weeks now. They featured my first blog post on this topic on January 23. In that post, I first forwarded the notion of Service Level Agreements for Hosted partnerships. Today's story (February 1) mentions that such agreements do in fact already exist, although only one vendor came forward to expose the terms of theirs. Check it out.