Coverage Area Launch: Customer Service and Support (formerly CRM)<< OnDemand Performance Transparency | Main | RightNow Technologies Bolsters CRM Offering With $9 Million SalesNet Acquisition >> Zachary McGeary | March 06, 2006, 01:00 PM We have officially launched Customer Service and Support, the re-branded coverage area formerly known as Customer Relationship Management. This change is meant only to better reflect the nature and scope of our coverage. In fact, actual research and analysis will remain unchanged. This is going to be a very exciting year for Customer Service & Support research. Clients wishing to discuss our upcoming research agenda with me should reach out via their client services manager. For non-clients, if you don't wish to miss the boat, become a client. For more information on JupiterResearch's overall research architecture enhancements, click here. |
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