Apple Re-thinks India Call Center Strategy

Zachary McGeary | June 08, 2006, 10:00 AM

There is not much in the way of available facts at this point, beyond:

:: Apple announces plans to launch Bangalore-based call center (March 9, 2006)
:: Apple announces plans to scrap Bangalore-based call center plans (June 5, 2006)

It's unclear exactly which factors influenced Apple's decision, but one comment may lend validation to the growth of viable contact center outsourcing locations outside of India:

Apple spokesperson: "We have re-evaluated our plans and have decided to put our planned support center growth in other countries."

According to an unverified news source, Apple had already hired 30 Bangalore-based support staffers, now likely laid off. There were no other details provided.