Research Alert: Online Self-service Metrics<< Apple Re-thinks India Call Center Strategy | Main | Online Self-service Webinar >> Zachary McGeary | August 01, 2006, 04:00 PM "Online Self-service Search Metrics: Evaluating Opportunities for Failed- Search Recovery in Last Mile" has been published. This report examines how well companies are managing the effectiveness of their onlne self-service search investments. Bottom line, adherence to best practices for search result display and failed search recovery is minimal. Even companies attempting best practices are failing to execute in the last mile. For more insight into best practices for online self-service search and failed search recovery in the last mile, check out the report. |
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