Holiday Customer Service: Retailers, Are You Ready?

Zachary McGeary | December 17, 2007, 07:11 AM

The holidays are upon us, so by now you know the answer to this question. Good luck.

In a recently published report, we highlight the primary areas retailers addressed this year to manage a seasonal flux of inbound inquiry. Most are adding staff, either temporary or permanent. Others are bolstering existing email response management resources.

There are myriad best practices beyond staffing and new technology that can ease your holiday inbound inquiry blues. For more information, you must check out Customer Service During the Holidays: Managing Increased Inbound Inquiry Volume.

As well, in a few weeks time, I'll be able to provide you with a benchmark of exactly how well retailers did in areas concerning email response (also see here). Stay tuned.