Finishing up global online retail

Zia Daniell Wigder | April 17, 2008, 08:31 AM

I’m in the midst of concluding a long series of interviews with US and European retailers, as well as e-commerce vendors, logistics and customer service providers, payment enablers, freight forwarders and other parties involved in helping online retailers expand overseas. It’s all going into a report on global online retail that will be coming out soon.

The report will contain information on which global markets are gaining the most traction among US-based online retailers, how retailers should be staffing their global initiatives and which vendors are best positioning themselves to help online retailers with their international expansion. It’ll also include international best practices when it comes to areas such as customer service and payments.

This is an area we’ll continue to cover in detail going forward: if you’re a company with an offering in the global online retail space, we’d love to hear from you.